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Metro-based, entry-level generalist IT operations role with broad skills requirements increases applicant competition.
Core end-user IT, networking, and server skills are highly transferable across industries.
Role requires specific ITIL/infra skills, compliance standards, and night-shift availability, creating moderate shortlisting filters.
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Provide end-user IT support including troubleshooting, repairing, and upgrading desktops, laptops, network devices, and telephony systems.
Manage IT service delivery including incident, problem, and shift management ensuring SLA compliance for site and client operations.
Coordinate IT projects such as automation initiatives, account onboarding, and client visit preparations while maintaining security standards and compliance audits.
Work Experience Required: Not explicitly mentioned in the JD.
Proficient in Windows OS (Win 7 and Win 10), MS Office 2013+, Outlook, Skype for Business, Antivirus, VPN, and firmware updates for desktops and phones.
Familiarity with ITIL framework, incident/problem management, and tools like Bigfix, DNS/DHCP/File servers, Tivoli servers, and asset management.
Must be willing to work rotational night shifts in a 24/7 environment; Location: Hyderabad, India.
Experience supporting deskside IT operations including hardware/software troubleshooting for desktops, servers, voice infrastructure, and video conferencing equipment.
Strong knowledge of network, server, and voice infrastructure troubleshooting such as Ping/Tracert analysis, Active Directory, DNS, IP configuration, and structured cabling.
Ability to manage SLA compliance, coordinate across IT teams, and handle high-severity incidents in a service delivery environment.