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Tier-1 brand plus metro location, but senior specialized payments role reduces broad competition.
Requires payments, SWIFT, reconciliation and regulated finance experience, so transferable talent is limited.
Mandatory 10+ years, supervisory payments experience and regulatory controls enforce strict shortlisting.
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Lead and manage a team responsible for end-to-end payment operations including confirmations, settlements, reconciliations, investigations, and client support ensuring accuracy, timeliness, and adherence to service standards.
Own incident and exception management as the primary escalation point for high-impact cases; oversee operational controls, risk mitigation, and compliance.
Drive process improvement initiatives leveraging data, AI, automation tools, and cross-functional collaboration to enhance workflow efficiency, reporting, and control consistency.
Minimum 10 years of experience in payment operations or financial operations within a regulated financial services environment, including supervisory/managerial roles.
Strong practical knowledge of domestic and cross-border payments including SWIFT MT and ISO 20022 formats and related settlement processes.
Bachelor's degree or higher qualification.
Work Experience Required: At least 10 years in relevant field with leadership experience.
Experienced leader with proven ability to build, coach, and develop payment operations teams with a focus on operational discipline and control.
Strategic operator skilled in complex investigations, risk management, operational incident resolution, and compliance within a high-volume, regulated financial environment.
Proficient in using AI, automation, data analytics, and process improvement methodologies to drive efficiency and reduce manual effort in payment workflows.