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Tier-1 bank, metro location, and a broadly recruitable operations associate role increases applicant density.
Role requires agent bank, SWIFT and securities flow knowledge, making experience non-transferable across industries.
Requires specific banking operations knowledge and controls experience but no explicit years, so moderate filtering.
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Monitor agent bank and financial market infrastructure service delivery across 100+ markets to ensure cash and securities service requirements are met.
Manage operational risk by investigating escalations, coordinating service enhancements, and maintaining service level agreements with network agents.
Analyze data and conduct service reviews to identify service trends, control gaps, and drive improvements in agent outcomes through enhanced oversight.
Work Experience Required: Not explicitly mentioned in the JD
Experience in operations risk management, compliance, oversight, or controls is required.
Strong understanding of securities and cash flows including SWIFT messaging is mandatory.
Effective communication and ability to build relationships with internal and external partners, as well as negotiation skills, are required.
Skilled in analyzing complex operational data and forming actionable, risk-focused conclusions.
Experienced in coordinating with multiple stakeholders including agent banks and internal teams to resolve operational issues.
Capable of managing incident processes and driving service improvements at regional or global scale.