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Tier-1 brand, generalist operations title, 3–5 year mid-level band, likely metro hub increases applicant competition.
Operational logistics skills transfer moderately well across supply chain and transport industries.
Explicit 3–5 years and mandatory logistics/hub operations experience imposes moderate shortlisting strictness.
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Manage end-to-end daily hub operations for the eCommerce product within the assigned Surface Hub, ensuring timely receipt, processing, consolidation, and dispatch of shipments.
Coordinate surface linehaul and feeder network operations to maintain shipment flow, connectivity, and network schedule adherence.
Monitor and resolve shipment exceptions, track operational performance against SLAs, and support process improvements to ensure service quality and operational efficiency.
Bachelor's Degree in any discipline required; logistics/supply chain/operations certifications are advantageous but not mandatory.
3–5 years of experience in courier, express logistics, transportation, eCommerce logistics, or hub operations within a high-volume environment.
Working knowledge of logistics management systems, operational dashboards, and Microsoft Office.
Work Experience Required: 3–5 years in relevant logistics or operations domain. Notice period: Not explicitly mentioned in the JD.
Experience managing complex, multi-stakeholder surface network and last-mile logistics operations with accountability for operational metrics.
Proven ability to handle shipment exception management, SLA compliance, and operational reporting in a fast-paced, service-driven environment.
Comfortable with coordinating across network partners, optimizing manpower and resources, and driving continuous process improvements at the hub level.