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Strong employer brand and mid-level metro role but specialized ServiceNow skill reduces applicant density.
ServiceNow platform skills are transferable across industries but remain platform-specific, limiting cross-domain mobility.
Mandatory 5+ years plus specific ServiceNow, integration, and security requirements enforce strict shortlisting.
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Design, develop, and customize scalable ServiceNow applications and modules to support business objectives.
Develop and maintain integrations and APIs including REST, MID Server, and third-party interfaces.
Troubleshoot, optimize, and lead platform upgrades and governance activities for ServiceNow environments.
5+ years of applied experience with formal training or certification in software engineering concepts.
Proven expertise in ServiceNow development including JavaScript, Business Rules, Client Scripts, and platform features like Flow Designer and App Engine Studio.
Experience implementing ITSM, HRSD, CSM, CMDB, and Service Portal/Employee Center within ServiceNow.
Hands-on experience using enterprise-authorized AI-assisted software development tools with ability to validate and refine AI outputs.
Strong collaborative experience translating business requirements into technical ServiceNow solutions with cross-functional teams.
Demonstrated leadership in technical standards enforcement, peer code reviews, and mentoring developers.
Experience leveraging AI-assisted development tools responsibly within engineering workflows, emphasizing security, data sensitivity, and resiliency.