Back
Metro Bengaluru location and broad telecom support skillset increase applicant competition.
Role requires telecom OSS/BSS and protocol expertise, limiting cross-industry transferability.
Explicit 6-10 years plus mandatory telecom, Kubernetes, and DB/streaming experience.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide Level 2 and Level 3 technical support for Online Charging Systems (OCS) and telecom infrastructure involving HTTP2/REST, Diameter, and SS7 protocols.
Perform incident management for critical issues, conduct KPI and traffic analysis, and ensure system stability through preventive health checks and monitoring.
Configure and maintain business and tariff products, supporting high-availability environments and collaborating with engineering teams, including 24/7 shift rotations.
6 to 10 years of relevant experience in telecom technical support or related areas.
Strong expertise in Linux/UNIX systems and Shell scripting.
Hands-on experience with Kubernetes and containerized environments.
Knowledge of HTTP2/REST APIs, Diameter, and SS7 telecom protocols.
Experienced in supporting telecom or network services environments with customer-facing technical support roles.
Demonstrated ability to manage complex incident resolution and multi-protocol telecom systems including OCS.
Skilled in working collaboratively in critical and shift-based operational environments requiring priority handling and multitasking.