Back
Tier-1 brand, common support role, mid-level expectation, and Bangalore location increase applicant competition.
Specialized enterprise storage and customer-facing support experience makes cross-industry transferability moderately constrained.
No explicit years but multiple mandatory technical skills, on-call shifts, and enterprise storage expertise raise screening rigor to medium.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own and resolve customer technical issues across hardware, software, and environmental factors for data storage products.
Perform technical support tasks including troubleshooting, software/hardware upgrades, and managing RMA dispatch.
Create and maintain knowledge base content; manage multiple support cases and participate in on-call rotations including weekends and public holidays.
Bachelor’s degree in Computer Science or related technical field.
Hands-on experience in customer-facing or technical support roles.
Understanding of enterprise storage concepts (SAN, NAS, Fibre Channel, Ethernet, IP, iSCSI) and major OS/platforms (Linux, VMware, Windows).
Work Experience Required: Not explicitly mentioned in the JD.
Comfortable working in a fast-paced 24/7 support environment with rotational shifts including weekends and holidays.
Strong technical aptitude with ability to use CLI/SSH for log analysis and problem solving across hardware/software contexts.
Able to communicate clearly with customers and collaborate across teams to drive issue resolution and customer advocacy.