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Tier-1 brand, common support role, mid-level expectation, and Bangalore location increase applicant competition.
Specialized enterprise storage and customer-facing support experience makes cross-industry transferability moderately constrained.
No explicit years but multiple mandatory technical skills, on-call shifts, and enterprise storage expertise raise screening rigor to medium.
Own and resolve customer technical issues across hardware, software, and environmental factors for data storage products.
Perform technical support tasks including troubleshooting, software/hardware upgrades, and managing RMA dispatch.
Create and maintain knowledge base content; manage multiple support cases and participate in on-call rotations including weekends and public holidays.
Bachelor’s degree in Computer Science or related technical field.
Hands-on experience in customer-facing or technical support roles.
Understanding of enterprise storage concepts (SAN, NAS, Fibre Channel, Ethernet, IP, iSCSI) and major OS/platforms (Linux, VMware, Windows).
Work Experience Required: Not explicitly mentioned in the JD.
Comfortable working in a fast-paced 24/7 support environment with rotational shifts including weekends and holidays.
Strong technical aptitude with ability to use CLI/SSH for log analysis and problem solving across hardware/software contexts.
Able to communicate clearly with customers and collaborate across teams to drive issue resolution and customer advocacy.