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Strong employer brand, mid-level experience band, and metro location make candidate competition high.
Requires B2B SaaS adoption and churn-reduction experience, transferable across tech/SaaS but less to non-software industries.
Explicit 4+ years B2B SaaS and 2+ years management requirements make shortlisting quite strict.
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Manage and lead a team of Adoption Specialists to drive product adoption, increase customer value, and reduce churn for scaled and digital customer segments.
Own the strategy, execution, and measurable outcomes of adoption programs including onboarding acceleration, feature enablement, and churn intervention.
Collaborate closely with Customer Success, Product, and Operations teams to deliver adoption campaigns, performance reporting, and churn reduction initiatives at scale.
Minimum 4+ years experience in customer success, customer adoption, or lifecycle marketing in B2B SaaS.
At least 2+ years experience managing teams of adoption, customer success, or lifecycle specialists.
Strong analytical skills with ability to define KPIs, track goals, and iterate based on data.
Work Experience Required: 4+ years in relevant domains; Notice period: Not explicitly mentioned in the JD.
Experienced leader with demonstrated ability to manage and develop adoption teams focused on scaled or digital customer segments.
Strategic operator able to own end-to-end adoption program roadmaps and cross-functional execution involving Product and Customer Success.
Data-driven mindset with comfort in analytics, performance measurement, and iterative improvement of adoption and churn reduction programs.