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Mid-level generalist support role in Bangalore with broad skill requirements increases competition.
Role requires embedded/Linux and platform support experience, making skills somewhat but not fully transferable across industries.
Explicit 5+ years plus specific embedded/Linux/Kubernetes skills enforce moderate filtering of candidates.
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Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments including case triage, diagnostics, reproduction, root-cause analysis, and workaround development.
Support complex customer environments such as lab, integration, platform, and certification contexts per customer processes.
Document solutions, mentor support engineers, contribute to process improvements, and escalate defects or security issues through defined channels.
5+ years of experience in troubleshooting embedded systems, Linux environments, real-time systems, cloud-edge platforms, and software integration.
Proficiency in analyzing logs, configurations, and technical symptoms with tools like C/C++, Python, shell scripting, Git, Kubernetes, containers, and debugging/embedded development tools.
Experience with case management, ITSM tools, support workflows, escalation procedures, and knowledge documentation.
Work Experience Required: 5+ years
Experienced technical support professional comfortable operating within role boundaries without making architectural or compliance decisions.
Skilled in advanced troubleshooting across multiple layers including software, platform, and integration, with ability to work in regulated environments applying security and compliance requirements.
Able to mentor others and contribute to process improvements with strong analytical and customer communication skills.