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Common L2 support role in Bengaluru with early-mid level and broad skills generates high candidate competition.
Application support and monitoring skills are broadly transferable across industries.
No explicit years, certifications, or niche technical requirements are stated in the JD.
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Handle and resolve technical issues escalated from L1 support requiring deeper investigation into application and database behavior.
Perform log analysis, debugging, configuration troubleshooting, and reproduce issues in staging/UAT environments to aid resolution.
Monitor application health, perform minor fixes within change control processes, and coordinate between L1 and L3 teams ensuring SLA compliance.
Experience Required: Not explicitly mentioned in the JD.
Work location strictly in Bengaluru; Work From Office (WFO) model.
Technical skills in application support including log analysis, debugging, configuration troubleshooting.
Capability to handle escalations and collaborate with multiple support tiers (L1 and L3).
Comfortable working at Junior to Middle job level in a technical support environment.
Ability to investigate complex application and integration issues beyond basic troubleshooting.
Skilled in using monitoring tools and maintaining documentation such as runbooks and knowledge base articles.