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Medium competition due to common application-support title and Bengaluru metro location.
Medium sensitivity because Java/Spring Boot production support skills transfer across industries but require domain-specific experience.
Medium shortlisting due to mandatory Java/Spring Boot, MySQL, production debugging and CI/CD skills but no explicit years.
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Serve as the highest technical escalation level resolving complex code and infrastructure issues in Java, Spring Boot, and MySQL production applications.
Conduct root cause analysis for critical/recurring production incidents and coordinate hotfix deployments via CI/CD pipelines.
Collaborate closely with development and DevOps to implement permanent fixes and provide technical mentorship to L1/L2 support teams.
Experience resolving production issues in Java and Spring Boot applications is mandatory.
Strong knowledge of MySQL databases and infrastructure level troubleshooting required.
Work Experience Required: Not explicitly mentioned in the JD.
Location requirement: Bengaluru, Work From Office (WFO) model.
Experienced in handling highest tier escalations in application support environments with exposure to production incident management.
Proficient in root cause analysis and debugging at code level within Java/Spring Boot ecosystems.
Comfortable working onsite in Bengaluru and participating in on-call rotations for high priority incidents.