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Tier-1 brand, broad generalist manager title, and wide platform skill requirements drive high competition.
Platform and production engineering skills are transferable, though payments/regulatory experience increases domain specificity.
Managerial platform ownership, production service operation, and enterprise-scale requirements increase candidate filtering strictness.
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Lead and develop a high-performing software engineering team managing end-to-end services within a global, multi-tenant rewards platform.
Own service delivery including design, development, deployment, production support, and operational readiness to ensure reliability, scalability, security, and maintainability.
Drive predictable agile delivery, platform modernization, and production stability by collaborating with cross-functional teams and applying DORA metrics for continuous improvement.
Experience managing software engineering teams in enterprise-scale environments with service ownership in high-volume, mission-critical platforms.
Strong understanding of full stack engineering, backend services, APIs, data pipelines, cloud platforms, CI/CD, observability, and DevOps practices.
Proven skills in people leadership including coaching, mentoring, and developing engineers with strong empathy and accountability.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced engineering manager skilled at balancing people leadership, technical execution, and operational ownership in complex, scalable, and secure platforms.
Familiar with multi-tenant, customer-facing environments requiring production readiness and cross-team stakeholder engagement.
Strategic focus on improving delivery quality, production stability, and modernization of legacy systems within financial services or payments platforms.