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Common entry-level service-desk role with broad skills at a known consultancy leads to moderate candidate competition.
Service-desk and infrastructure monitoring skills are highly transferable across industries.
Explicit 1-2 years plus mandatory ITSM, monitoring, and endpoint management skills increases filtering strictness.
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Provide Level 1 service desk and monitoring support for internal and external customers, managing incidents, service requests, and alerts within SLA targets.
Proactively monitor infrastructure, applications, cloud environments, and business-critical services to enable 24x7 operations.
Execute runbooks, deployments, releases, and recovery procedures while escalating complex issues to L2/L3 teams with complete diagnostic information.
1-2 years total experience in IT support or service desk roles.
Any stream graduate degree required.
Experience with Windows OS, Microsoft 365, Entra ID (Azure AD), VPN, Intune, SCCM, endpoint management, and ITSM tools (ServiceNow preferred) with SLA-driven support.
Ability to work in a fast-paced 24x7 rotational shift environment.
Operational focus on handling Level 1 service desk support with proactive monitoring and incident management in a 24x7 environment.
Familiarity with cloud platforms (Azure/AWS) and monitoring tools like SolarWinds, Zabbix, Grafana, Splunk, or Azure Monitor.
Comfortable executing runbooks, deployment processes, and working collaboratively with higher-level support teams (L2/L3) for issue resolution.