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Metro Gurgaon location and generalist IT operations role increase applicant competition.
Incident management and ITSM skills transfer easily across industries and employers.
Explicit 1-2 years requirement and domain-specific incident management expectations raise screening rigidity moderately.
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Manage IT problem investigations end-to-end including root cause analysis and corrective/preventative measure implementation.
Analyze and report IT incident trend data to identify root causes, prevent repeat incidents, and improve service quality.
Develop process improvements to minimize operational risk and enhance IT service delivery; may lead junior team members and set operational objectives.
Typically requires a professional/university degree.
1-2 years of practical professional experience in IT or related area.
Must be capable of working independently within established standards and continuously improve processes.
Work Experience Required: Approximately 1-2 years practical experience.
Has solid problem-solving skills with ability to conduct thorough root cause analysis and corrective action implementation.
Experienced in incident trend analysis and proactive IT service management to reduce operational risks.
Comfortable taking ownership of day-to-day operational objectives and mentoring junior colleagues.