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Metro Bangalore, mid-level generalist ITIL/SIAM service management role increases candidate competition.
Transferable across IT service providers but requires ITIL/SIAM expertise, limiting broader industry fit.
Explicit 6-8 years and mandatory ITIL/SIAM/service management experience makes shortlisting stringent.
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Lead and manage major incident response including command-and-control during incidents to ensure rapid service restoration and minimal business impact.
Oversee and coordinate ITIL based service delivery processes such as incident, major incident, problem, request, and change management to improve overall service quality and compliance with SLAs.
Manage vendor performance and Service Integration and Management (SIAM) processes, including collaboration between vendors and Unisys teams, ensuring process adherence and fulfillment of service levels.
Any degree required.
6-8 years relevant experience or equivalent combination of education and experience.
Experience managing ITIL based service support processes including incident, problem, change management.
Work Experience Required: 6-8 years relevant experience explicitly mentioned.
Experienced in leading high-pressure incident management with cross-functional and client-facing coordination.
Skilled in managing multi-vendor environments and service integration processes (SIAM) with ability to enforce service quality and compliance.
Capable of data analysis and reporting for service level compliance and continuous service improvement initiatives.