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Metro location, common service-management role, and mid-level experience drive moderate applicant competition.
Service management skills transfer across sectors but SIAM/client-specific tooling and vendor processes raise moderate specialization needs.
Explicit 6-8 years requirement plus ITIL/SIAM process ownership creates moderate resume filters and screening rigor.
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Lead and manage ITIL-based service support processes including incident, major incident, problem, request, and change management to improve overall service quality.
Provide command-and-control leadership during major incidents to ensure rapid service restoration, coordinate cross-functional teams, and maintain incident governance adhering to SLAs and operational standards.
Oversee Service Integration and Management (SIAM) processes, including vendor performance management, process compliance auditing, and facilitating process-specific meetings to ensure service delivery performance.
Degree in any discipline.
6-8 years of relevant experience or equivalent combination of education and experience.
Experience with ITIL-based service management processes including incident and change management.
Location requirement: Bangalore.
Experienced in leading virtual and cross-functional teams in a service delivery environment focused on Incident and Change Management.
Strong background in coordinating multi-vendor environments and ensuring compliance with ITSM processes and SLAs.
Proven ability to drive continuous service improvement and manage major incidents with clear communication to technical teams and stakeholders including executives.