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Metro location, common support title, mid-level experience band, and known employer increase applicant competition.
Role requires niche Blue Yonder supply-chain product expertise, limiting cross-industry transferability.
Requires specific Blue Yonder ESP product experience and PL/SQL expertise, making selection filters stringent.
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Support and maintain Blue Yonder/JDA Enterprise Supply Planning (ESP) and related supply chain planning solutions, ensuring system functionality and data integrity.
Diagnose and resolve incidents or requests related to Blue Yonder ESP products, including root cause analysis and permanent solution identification.
Collaborate with cross-functional teams (Product Development, Consulting, Cloud Services) to enhance design, provide best practices advice, and implement operational optimizations including automation.
Bachelor’s degree in Computer Science, IT, Industrial/Mechanical Engineering or equivalent.
3-11 years of IT experience with 3-6 years specifically in Blue Yonder/JDA Enterprise Supply Planning (ESP) product support.
Strong expertise in SQL, PL/SQL, and deep working knowledge of ESP modules, configurations, and troubleshooting.
Availability for potential 24x7/Weekend support and on-call incident response.
Experienced in independently handling complex customer scenarios with ability to perform structured root cause analysis and lead resolution efforts.
Technical operating style includes strong collaboration with product and cross-functional teams and delivering consistent operational excellence.
Familiarity or interest in integrating next-generation tools like AppDynamics, Splunk, MuleSoft, Python, AI/ML, or Azure is a plus.