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Mid-level senior title, metro location, flexible/remote option, and recognizable employer increase candidate competition.
Salesforce platform skills are broadly transferable across industries, lowering background sensitivity.
Explicit 5+ years requirement plus mandatory Apex/LWC, Service Cloud, and integration skills drive high shortlisting strictness.
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Design, build, and configure complex Salesforce Service Cloud solutions including Omni-Channel, Lightning Service Console, Case Management, Entitlements, Milestones, Knowledge, and Experience Cloud features.
Architect and implement scalable integrations between Salesforce and third-party systems such as CTI/telephony and Jira.
Collaborate with US-based teams with overlapping working hours for project coordination and lead solution design, development, and deployment processes.
Bachelor's Degree in Computer Science, Management Information Systems, or equivalent experience.
5+ years of Salesforce development experience including Service Cloud and Experience Cloud features.
Proficient in Apex, Triggers, Lightning Web Components, SOQL, REST and Web Services API integrations.
Work Experience Required: 5+ years of Salesforce development experience including business requirements assessment to deployment.
Experienced in configuring and optimizing core Service Cloud features including Omni-Channel, Entitlements, and Milestones with demonstrated project delivery success.
Strong skills in developing customer-facing interfaces using Lightning components and front-end technologies like HTML, CSS, JavaScript.
Able to self-organize, work autonomously, and coordinate effectively with cross-functional global teams, ensuring communication overlap with Pacific Standard Time.