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Tier-1 brand and Bangalore metro with a mid-level (5-year) requirement, but mandatory niche ServiceNow certifications moderate applicant density.
Requires platform-specific ServiceNow certifications and Core Business Workflows expertise, limiting cross-industry transferability.
Multiple mandatory ServiceNow certifications, explicit 5-year minimum, and specific technical integration skills create stringent shortlisting filters.
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Lead design and implementation of ServiceNow Core Business Workflows solutions including HRSD, WSD, LSD, and/or FSC modules.
Manage technical delivery streams within large engagements, guiding cross-functional teams and facilitating process re-engineering workshops to optimize ServiceNow use.
Architect scalable best-practice solutions, produce detailed design and test documentation, drive adoption, and mentor team members and partners.
Minimum 5 years hands-on experience in configuring and developing ServiceNow or equivalent solutions in related service domains like Human Resources, Legal, or Workplace.
Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS) in HR, Workplace or Legal; ArchX certification required within the first year.
Strong technical skills in web technologies (XML, HTML, JavaScript, Web Services, CSS, middleware, LDAP, SSO, OAUTH) and SaaS technologies.
Must be able to travel up to 30% annually and work adjusted hours to support APAC region customers.
Experienced in leading ServiceNow implementations with proven ability to engage and influence both technical and business stakeholders to design end-to-end solutions.
Demonstrates strategic thinking around AI integration into workflows and decision-making processes within ServiceNow domains.
Comfortable working in fast-paced, matrixed environments managing multiple assignments, with a strong customer focus and technical leadership capability.