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Tier-1 brand, common CSM title, and metro location drive high competition.
Mandatory Salesforce platform experience and domain expertise reduce cross-industry transferability.
Mandatory 8+ years and required Salesforce expertise create stringent shortlisting filters.
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Own the delivery of all Signature Success Plan services, ensuring customer value, experience, renewal, and expansion.
Manage and align with both Business and Technical Stakeholders to address strategic priorities and problems.
Monitor technical health, adoption, and risk, coordinate incident management, and collaborate with Sales, Engineering, and Product teams to drive success and revenue opportunities.
8+ years of relevant industry experience in Customer Success, SaaS platforms, or related fields.
Salesforce experience mandatory; product certifications are a plus but not explicitly mandatory.
Office-flexible work arrangement with expectation of 3 days per week in office.
Strong consulting skills with ability to engage C-level stakeholders; excellent communication to translate technical concepts into business terms.
Experienced in managing high-value SaaS customer success engagements and delivering measurable business value.
Able to build and maintain executive-level relationships and act as a trusted strategic advisor.
Comfortable using AI tools and data-driven insights to anticipate risks and optimize customer engagement and success plans.