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Strong employer brand, metro location, and a generalist facilities role increase candidate competition significantly.
Facilities and building-operations skills are moderately transferable but still require domain-specific experience and processes.
Moderate filters expected due to required SLA, ticketing, reporting and training skills though no explicit years stated.
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Manage building operations ticketing system: assign, monitor progress, ensure SLA adherence, coordinate maintenance and events tasks.
Generate and analyze reports via Tableau on ticket metrics and employee performance to identify trends and improve efficiency.
Maintain internal documentation, train team members on processes, and support ad-hoc managerial tasks including reception desk management during GSA absence.
Work Experience Required: Not explicitly mentioned in the JD
On-site work location in Bengaluru, Karnataka with 48 scheduled weekly hours.
Proficiency in ticketing management, data analysis (Tableau), and documentation tools (Quip, Google Sheets).
Experience in facilities/building operations or related services is implied but not explicitly mentioned.
Experience working in structured facilities services or real estate operations environments with responsibility for helpdesk or ticketing system management.
Detail-oriented with ability to monitor SLA and coordinate across multiple stakeholders to ensure timely resolution of operational issues.
Skilled in reporting and data analysis to drive performance insights and process improvements within building operations context.