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Mid-level generalist SysAdmin role with mid experience but some niche mainframe skills, moderate applicant density.
Role requires mainframe, batch and ITIL operations experience, making cross-industry transferability low to medium (high sensitivity).
Explicit years plus mandatory mainframe and monitoring tool expertise increase screening rigor significantly.
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Own 24x7 monitoring and operations of Mainframe Batch and IT infrastructure to ensure high availability and fast issue resolution across global environments.
Lead shift operations including task execution, technical escalations, procedure enforcement, and team coordination during shifts.
Drive continuous improvement via incident, change, disaster management, stakeholder communication, and automation input.
5-10 years of relevant experience in IT Operations domain.
Strong expertise in Mainframe Batch monitoring and fundamentals, including experience with ITIL V3/V4 and tools like BMC Control-M, Microfocus OMI, Dynatrace, Tivoli.
Education: B.Tech, B.Sc, BCA, or MCA degree.
Willingness and ability to work 24x7 shifts including nights and weekends.
Experienced in leading IT Operations shift teams with strong process orientation and service quality focus.
Capable of handling multiple technical escalations, assessing critical infrastructure impact, and driving resolution under pressure.
Familiar with automation tooling and proactive in suggesting improvements to operational efficiency and incident management.