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Niche pharma contact-center role with moderate brand recognition and junior-mid experience requirement.
Role requires pharmaceutical degree and medical information/contact-center experience, so candidates from other industries have low fit.
Explicit 1-2 years, pharmacy degree, and medical-information/contact-center experience make filters strict and prescriptive.
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Develop and deliver training programs to enhance skills in Medical Information Management Systems, Drug Safety Systems, and Quality Management Systems for contact center employees.
Monitor and evaluate quality assurance in customer service, inquiry handling, adverse event and product complaint reporting to ensure compliance with standards and client requirements.
Provide feedback, performance improvement plans, and reporting on key quality and operational metrics to management and relevant teams.
Education: B.Pharm, M.Pharm, PharmD, or advanced healthcare degree.
Work Experience Required: Minimum 1 year Medical Information Call Center experience including training and quality assurance roles.
Strong knowledge of medical terminology and excellent verbal and written communication skills.
Technology proficiency in Medical Information Management Systems, Safety Databases, telephony systems, and Microsoft Office applications.
Experience operating within Medical Information or pharmaceutical Contact Center environments with direct involvement in training and quality assurance.
Ability to manage and deliver client-specific training programs aligning operational processes to system requirements.
Proven track record in monitoring quality metrics, coaching staff, and driving continuous process and performance improvements.