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PepsiCo brand and Hyderabad metro increase applicant density, balanced by niche ServiceNow seniority.
Deep ServiceNow, ITSM/HRSD, and integration expertise means limited cross-industry transferability.
Mandatory 9–11 years, required ServiceNow CSA certification and leadership experience create high shortlisting rigidity.
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Own technical design authority and architecture governance for enterprise-scale ServiceNow solutions across ITSM, HRSD, and ESM domains.
Lead end-to-end technical delivery including design, development guidance, release readiness, and platform upgrades while managing escalations on complex technical issues.
Drive platform compliance with security and architecture standards, champion automation and integration strategies to enhance service excellence and operational efficiency.
9-11 years of hands-on ServiceNow platform experience including ITSM, HRSD, and ESM.
3+ years leading technical teams or serving as technical authority on enterprise-scale ServiceNow programs.
Bachelor’s degree in Computer Science, Information Systems, Engineering or equivalent experience.
ServiceNow CSA certification is mandatory.
Experienced in global Agile delivery practices including backlog refinement, sprint planning, release management, and platform upgrades at scale.
Strong expertise in enterprise integrations, data model design, technical troubleshooting, and production support escalation within ServiceNow environments.
Proven ability to enforce architecture governance, promote reusable design patterns, and lead cross-functional collaboration among developers, architects, and business stakeholders.