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Tier-1 brand and metro location, but highly senior niche ServiceNow specialization yields moderate competition.
ServiceNow ITOM/CMDB expertise is niche and tightly coupled to enterprise IT operations, reducing cross-industry transfer.
Mandatory 15 years and specific ServiceNow ITOM expertise plus preferred CTA increases shortlisting strictness.
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Own and lead the architecture, design, and delivery of enterprise ServiceNow solutions focused on CMDB, ITOM, Discovery, and Automated Test Framework (ATF).
Define platform technical architecture, governance, and best practices ensuring scalability, performance, and alignment with enterprise and client goals.
Mentor and guide technical teams through complex multi-service transformational projects, ensuring code quality, integration, and platform modernization.
Minimum 12 years of experience specifically in ServiceNow IT Operations Management (ITOM).
15 years of full-time education required.
Strong expertise in ServiceNow platform including scripting (JavaScript, Glide API), ITOM modules (Discovery, Service Mapping, Event Management), CMDB architecture and governance.
Position based in Pune, India (onsite requirement).
Experienced technical architect with proven ability to lead large-scale, complex ServiceNow implementations and transformations across multiple service towers.
Strong governance mindset with skills in defining technical standards, reusable design patterns, and maintaining platform health and compliance.
Expertise in integrating ServiceNow with enterprise infrastructure and cloud platforms, and fostering collaboration between distributed teams and stakeholders.