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Tier-1 brand and metro location increase applicants, but niche ServiceNow ITOM specialization limits the pool.
High because deep ServiceNow ITOM, CMDB, Discovery, and platform integration expertise is required and not easily transferable.
High due to explicit 15+ years requirement and mandatory deep ServiceNow ITOM/CMDB architecture expertise and certifications.
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Own the technical architecture and roadmap of enterprise ServiceNow solutions focusing on CMDB, ITOM, Discovery, and ATF.
Lead technical teams through design, delivery, governance, and platform modernization ensuring code quality, scalability, and performance.
Define and implement integration architectures, CMDB governance, ITOM capabilities, and automated testing strategies.
Minimum 12 years of experience in ServiceNow IT Operations Management (ITOM).
15 years of full-time education.
Must have expertise in ServiceNow ITOM and ITSM platforms.
Location requirement: Position based in Pune office.
Experienced in end-to-end architecture and delivery of complex, multi-tower ServiceNow solutions in enterprise environments.
Proven technical leadership in defining platform governance, coding standards, integrations, and CMDB/ITOM best practices.
Skilled in mentoring distributed teams and influencing technical direction and governance in large-scale ServiceNow transformations.