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Accenture brand, Bengaluru location, and common support title increase competition, partly offset by niche contact-center skill.
Role requires specialized contact-center implementation experience, limiting cross-industry transferability.
Mandatory cloud contact-center implementation experience and 2-year minimum make filters moderately strict.
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Investigate and resolve issues across multiple components of critical business systems ensuring stable operations.
Monitor system health proactively to identify and mitigate risks preventing downtime.
Collaborate cross-functionally and document troubleshooting processes, acting as SME and supporting knowledge sharing.
Minimum 2 years experience in Cloud Contact Center Implementation.
15 years full time education required.
Must have proficiency in Cloud Contact Center Implementation.
Role based in Bengaluru office.
Experienced in handling Cloud Contact Center technologies with proven troubleshooting and incident management skills.
Capable of working independently and contributing as SME while supporting junior team members.
Strong analytical skills with ability to coordinate with diverse technical and non-technical stakeholders.