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Strong Tier-1 brand, metro location, and senior but niche ServiceNow specialization yield medium competition.
ServiceNow ITOM architecture is a platform-specialized skillset, limiting cross-industry transferability.
Mandatory 12+ years, required ServiceNow ITOM expertise, and preferred certifications make shortlisting highly strict.
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Own the technical direction, architecture, and solution design for enterprise ServiceNow implementations focusing on ITOM, CMDB, Discovery, and Automated Test Framework (ATF).
Lead platform architecture governance including code quality, integration security, scalability, and performance aligned to business objectives.
Mentor and lead globally distributed technical teams while collaborating with stakeholders to ensure solution alignment with client goals.
Minimum 12 years of experience in ServiceNow IT Operations Management (ITOM).
Educational qualification: 15 years of full-time education.
Mandatory skills include deep expertise in ServiceNow Platform components: ITOM, CMDB design and governance, Discovery, Automated Test Framework (ATF), and integrations via REST, SOAP, IntegrationHub, MID Server.
Location requirement: This position is based at Pune office.
Experienced ServiceNow Technical Architect/Lead with proven ability to define and enforce enterprise-wide architecture standards and governance.
Demonstrated success in architecting large-scale integrated ServiceNow solutions involving ITOM, CMDB, Discovery, and automation in a multi-service transformational environment.
Strong leadership capabilities with experience managing and mentoring globally distributed technical teams and influencing technical direction across multiple stakeholders.