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Mid-level generalist infra support role with common skills and moderate brand yields moderate competition.
Infrastructure support skills like AD, networking, and ServiceNow transfer easily across industries.
Explicit 2-4 years plus required ITIL, ServiceNow, AD and cloud knowledge increases screening rigidity.
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Manage IT incidents, alerts, and service requests using ServiceNow to ensure timely resolution and adherence to SLAs.
Document all issues and maintain records following ITIL standards and company quality management system.
Provide support for IT infrastructure including operating systems, networks, servers, and user access, with occasional on-site support aligned to French time zone and holiday calendar.
2-4 years of experience in IT infrastructure support or IT service desk role.
Bachelor's degree (MCA, B.Tech, or other equivalent).
Strong knowledge of operating systems, Active Directory, VPNs, firewalls, network devices, MS Office, Google Workspace, and ServiceNow.
Familiarity with ITIL framework is mandatory; AWS Cloud knowledge required (AWS Cloud Practitioner certification is a plus).
Experience working within ITIL-based service environments supporting infrastructure and end-user services.
Capable of following structured processes for incident management and escalation in a ticketing tool environment.
Able to coordinate work across multiple communication channels and maintain documentation to meet SLA commitments.