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Strong Tier‑1 brand and metro location increase applicants, offset by niche ServiceNow ITOM specialization.
ServiceNow ITOM, CMDB, and Discovery expertise is highly specialized and not easily transferable across industries.
Strict mandatory seniority and specialized ServiceNow ITOM/CMDB expertise make shortlist filtering highly stringent.
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Lead the technical direction, architecture, and solution design of enterprise ServiceNow implementations focusing on ITOM, CMDB, Discovery, and Automated Test Framework.
Define platform standards, establish governance, ensure code quality, and oversee scalable integrations aligning with business and enterprise architecture objectives.
Mentor technical teams, conduct architecture and code reviews, and collaborate with stakeholders to deliver multi-service transformational solutions.
Minimum 12 years of experience with ServiceNow IT Operations Management (ITOM).
Must have skills: ServiceNow ITOM, ServiceNow ITSM (good to have).
Educational qualification: 15 years full time education.
Location requirement: Based in Pune office.
Deep expertise in ServiceNow architecture including CMDB, ITOM, Discovery, and ATF with hands-on experience architecting scalable solutions.
Proven experience leading complex, multi-tower ServiceNow implementations and defining technical governance in enterprise environments.
Strong leadership in guiding globally distributed teams, stakeholder management, and aligning solution design to organizational goals.