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Tier-1 employer, mid-level generalist title, metro location, and broad engineer demand drive high competition.
Requires specialized Genesys contact-center experience, limiting transferability across industries.
Mandatory 5+ years of Genesys Contact Center QM experience and SME leadership increases strict screening rigor.
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Design, develop, and enhance custom software components within systems or applications using modern frameworks and agile methodologies.
Lead and manage a team including making technical decisions and mentoring junior members.
Collaborate across multiple teams to provide solutions, improve processes, and ensure alignment for timely project delivery.
Minimum 5 years of experience with Genesys Contact Center QM.
15 years of full-time education completed.
Must be proficient with Genesys Contact Center QM and experienced in software development lifecycle and agile methodologies.
Position based at HDC3C - SEZ office (location onsite requirement).
Experienced Subject Matter Expert (SME) capable of leading and collaborating across teams.
Strong problem-solving skills and ability to manage complex technical challenges in custom software integration.
Operates effectively in agile environments and influences process improvements and cross-functional communication.