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Metro Bangalore role with common ITSM skills and mid-level experience increases applicant competition.
ITSM and ServiceNow skills transfer easily across industries.
Explicit 2-4 years and required ServiceNow/ITIL skills create moderate shortlisting rigidity.
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Oversee and coordinate Major Incident Management (MIM), Change Management (CM), and Problem Management (PM) processes to ensure service quality and compliance.
Coordinate and facilitate governance meetings including Major Incident bridge calls, Change Advisory Board (CAB), and Problem Review Board (PRB).
Generate and maintain service management reports, dashboards, compliance audits, and drive continual improvement initiatives to reduce incidents and service disruptions.
2-4 years relevant experience or equivalent combination of education and experience.
Any degree qualification.
Experience with ITIL based service support processes, specifically Incident, Major Incident, Change, and Problem Management.
Experience with ServiceNow or equivalent ITSM platform and strong analytical/reporting skills.
Operates with strong stakeholder management skills facilitating complex operational and governance meetings across multiple teams and clients.
Experienced in driving compliance, process governance, and continual improvement within IT service management frameworks.
Comfortable creating detailed reports and dashboards using advanced MS Excel, Power BI, and Microsoft 365 tools.