Back
Mid-level ITIL role in Bangalore with common ServiceNow skills increases candidate competition.
Service management and ITIL skills transfer across industries, making background fit flexible.
Explicit 2-4 years requirement and ServiceNow/ITIL preferences set moderate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Coordinate and manage Major Incident Management (MIM), Change Management (CM), and Problem Management (PM) processes to ensure timely service restoration and continuous service improvement.
Facilitate key governance meetings including Major Incident bridge calls, Change Advisory Board (CAB), and Problem Review Board (PRB).
Generate and maintain service management reports, dashboards, and compliance audits to ensure contractual, SLA, and operational targets are met.
Experience Required: 2-4 years relevant experience in IT service management or equivalent.
Degree: Any degree or equivalent educational qualification.
Mandatory Skills: Understanding of ITIL-based Incident, Major Incident, Change, and Problem Management processes; experience with ServiceNow or equivalent ITSM platform; reporting skills including Microsoft Excel and Power BI.
Location: Bangalore, India.
Experienced in coordinating across multiple stakeholders including clients, service delivery teams, and technical resolver groups at operational and governance levels.
Skilled in facilitating structured service management processes, ensuring compliance and driving continuous improvement initiatives.
Comfortable handling communication and reporting responsibilities to both technical and non-technical audiences, including managing escalations and governance meetings.