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Mid-level Bangalore ITSM role with broad skills and generalist title attracts many applicants.
ITSM skills transfer across industries but require domain-specific tools and process experience, so fit sensitivity is moderate.
Explicit 2–4 years plus mandatory ITIL, ServiceNow and governance skills enforces strict shortlisting.
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Manage end-to-end Major Incident Management including coordinating incident bridge calls, stakeholder communication, and post-incident reviews.
Oversee Change Management processes by reviewing change requests, facilitating Change Advisory Board (CAB) meetings, ensuring compliance, and driving continual improvement.
Lead Problem Management activities such as facilitating Problem Review Board (PRB) meetings, tracking root cause analyses, and collaborating for permanent issue resolution.
2-4 years of relevant experience or equivalent combination of education and experience.
Any degree (specific specialization not mentioned).
Familiarity with ITIL processes and preferably ITIL Foundation Certification.
Experience with ServiceNow or equivalent ITSM tools, and strong analytical and reporting skills (including MS Excel, Power BI).
Experience working in ITIL-based service management environments focusing on incident, change, and problem management within client-facing roles.
Capability to coordinate multiple operational meetings (MIM, CAB, PRB), generate reports and dashboards, and maintain governance compliance.
Strong stakeholder management skills demonstrated by managing communications with clients, service teams, and leadership in service delivery contexts.