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Mid-level experience, Bangalore metro location, and common ITSM skills increase candidate competition.
ITSM and incident/change management skills are easily transferable across industries, lowering background sensitivity.
Explicit 2-4 years requirement plus ITIL/process expectations yields moderate filtering of applicants.
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Oversee and coordinate Major Incident, Problem, and Change Management processes to ensure high service quality and compliance.
Facilitate communication among resolver teams, clients, and stakeholders during incidents and changes, including managing incident bridge calls and Change Advisory Board meetings.
Drive continuous service improvement through monitoring service performance, trend analysis, and implementation of corrective actions.
Any degree qualification.
2-4 years relevant experience or equivalent combination of education and experience.
Experience with ITIL-based service management processes including incident, problem, and change management.
Location: Bangalore.
Experienced in coordinating multi-team incident and change resolution with strong operational governance focus.
Skilled in managing ITIL processes and compliance monitoring to drive service stability and process improvement.
Capable of effective stakeholder communication and managing detailed documentation, reports, and governance artifacts.