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Mid-level, metro Bangalore service-management role with a generalist title and known employer increases applicant competition.
ITIL-focused service management role favors candidates with prior ITSM/operations background over unrelated industries.
Explicit 4-6 years requirement plus mandatory ITIL/service-management domain experience creates strict shortlisting filters.
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Oversee and facilitate ITIL-based service management processes including major incident, problem, and change management to improve service quality and stability.
Lead major incident management activities, ensuring timely service restoration and adherence to governance and communication standards.
Drive continual service improvement initiatives, coordinate governance meetings, and provide stakeholder communication and reporting.
4-6 years of relevant experience or equivalent combination of education and experience.
Any degree.
Experience with ITIL-based service management processes including incident, problem, and change management.
Location requirement: Bangalore.
Experienced in managing major incidents, coordinating problem management, and governing change management processes in a client-facing environment.
Comfortable leading cross-functional teams and stakeholder communications during high-pressure incidents and governance meetings.
Skilled in driving continual service improvement initiatives, compliance monitoring, and knowledge management within IT service management frameworks.