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Mid-level ITSM role with 4–6 years in Bangalore and common skillset yields medium candidate competition.
ITSM process and tool experience transfers across sectors but requires domain-specific knowledge, so medium sensitivity.
Explicit 4–6 years requirement plus ITIL/process ownership yields medium shortlisting strictness.
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Manage and oversee ITIL-based service support including incident, major incident, problem, request, and change management to improve overall service quality.
Lead major incident management by serving as primary contact, conducting bridge meetings, and driving process improvements and training.
Coordinate service management activities such as change monitoring, post-implementation reviews, RCA documentation, facilitating process meetings, and reporting continuous service improvement initiatives.
Any degree.
4-6 years of relevant experience or equivalent combination of education and experience.
Experience with ITIL-based service management processes including incident, major incident, problem, request, and change management.
Location requirement: Bangalore.
Experienced in managing major incidents and leading cross-functional coordination in a client-facing environment.
Strong process adherence and quality assurance focus within service management operations.
Capable of independently facilitating process-related meetings and driving continuous service improvements.