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Mid-level Bangalore ITSM role with common experience band and metro location driving moderate competition.
ITIL and enterprise service management skills transfer across industries but favor IT operations backgrounds.
Explicit 4–6 years requirement and ITIL/process ownership raise filters, but no strict certification mandate.
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Manage and oversee ITIL-based service delivery processes including incident, major incident, problem, request, and change management to improve overall service quality.
Lead Major Incident Management activities such as serving as primary contact, conducting bridge meetings, quality assurance, and training for MIM processes.
Coordinate service management activities including monitoring changes, conducting post-implementation reviews, facilitating meetings (Daily Operations, Change Advisory Board, Problem Review Board), reporting on service improvement initiatives, and managing compliance issues.
Any degree qualification.
4-6 years of relevant work experience or equivalent combination of education and experience.
Experience managing ITIL based service support processes, including MIM, incident, change and problem management.
Location requirement: Bangalore.
Experienced in coordinating multi-stakeholder service management and continuous improvement initiatives in client-facing IT environments.
Capable of managing both routine service operations and leading major incident resolution with strong focus on collaboration and communication.
Demonstrates ability to identify and recommend process improvements requiring project initiatives or corrective actions.