Back
Mid-level, generic ITSM role in Bangalore with broad requirements increases applicant competition.
ITIL and service-management skills transfer across industries but require enterprise IT process experience.
Explicit 4–6 years and ITIL/process experience required, but no mandatory certifications or niche technologies.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Oversee and administer ITIL-based service management processes including incident, major incident, problem, request, and change management to improve service quality.
Lead major incident management activities including acting as primary contact, facilitating bridge meetings, leading quality assurance, and providing training.
Coordinate service management functions such as monitoring change completeness, conducting post-implementation reviews, facilitating process meetings, and driving continuous improvement initiatives.
Any degree.
4-6 years of relevant experience or equivalent combination of education and experience.
Experience managing ITIL-based service management processes including major incident, problem, and change management.
Location: Bangalore.
Experienced in service delivery coordination with client-facing roles and managing compliance with service quality commitments.
Skilled in facilitating cross-functional meetings like Change Advisory Board and Problem Review Board with strong communication and presentation skills.
Able to identify process improvements and lead initiatives to enhance service management effectiveness.