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Mid-level metro ITSM role with generalist requirements increases candidate competition.
ITIL-based service management skills transfer across industries but favor enterprise IT backgrounds.
Explicit 4–6 years requirement and ITSM process ownership create moderate filtering.
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Manage ITIL based service support processes including incident, major incident, problem, request, and change management to improve service quality.
Lead major incident management by coordinating incident bridge meetings and driving process improvements and training.
Facilitate process-related meetings (Daily Operations, Change Advisory Board, Problem Review Board) and monitor service management metrics including change completeness, post implementation reviews, and root cause analysis.
Any degree qualification.
4-6 years relevant experience or equivalent combination of education and experience.
Experience in ITIL based service support and managing multiple service management processes (MIM, problem, change).
Location requirement: Bangalore.
Experienced in handling major incident management and leading cross-functional coordination for incident resolution.
Capable of performing quality assurance and continuous service improvement initiatives within IT service management.
Able to communicate effectively in written and verbal formats and lead formal presentations and client meetings.