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Metro location, common ITSM mid-level role, and moderate brand increase applicant density.
Role requires specific ITIL/SIAM and vendor management skills, moderately transferable across industries.
Explicit 6–8 years plus ITIL/SIAM and vendor management requirements tighten screening.
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Lead command-and-control during major IT incidents ensuring rapid service restoration with minimal business impact.
Oversee and coordinate ITIL-based service support processes including incident, problem, change, request management to improve service quality and compliance with SLAs.
Manage service integration and vendor performance through SIAM processes including collaboration facilitation, process monitoring, escalation handling, and performance reviews.
Any degree qualification.
6-8 years of relevant experience or equivalent combination of education and experience.
Experience with ITIL service management processes including incident, problem, change, and SIAM is mandatory (implied by responsibilities).
Location requirement: Bangalore, India explicitly mentioned.
Experienced in managing end-to-end major incident and change management in a service delivery environment.
Proficient in cross-functional coordination and vendor management within multi-vendor service integration environments.
Capable of leading virtual, multi-disciplinary teams and driving continuous service improvement initiatives.