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Metro location and known global IT employer increase applicant density despite niche SIAM specialization.
Service management and ITIL/SIAM skills are broadly transferable across industries.
Explicit 6-8 years requirement plus mandatory ITIL/SIAM and vendor management skills.
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Lead and coordinate major incident management ensuring rapid service restoration and minimal business impact.
Manage end-to-end ITIL-based service support processes including incident, problem, request, and change management focused on improving service quality and SLA adherence.
Oversee service integration and vendor performance, facilitating collaboration between internal teams and external vendors, and drive continuous service improvement initiatives.
Any degree required.
6-8 years of relevant experience or equivalent combination of education and experience.
Experience in ITIL-based service management processes including incident, problem, change, and request management.
Location requirement: Bangalore (explicit location mentioned).
Experienced in leading cross-functional teams and coordinating complex service management processes and incidents.
Skilled in service integration and managing vendor relationships under a SIAM model.
Comfortable with reporting, compliance audits, SLA monitoring, and driving continuous improvement in service delivery contexts.