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Strong brand, metro location, popular mid-level data title, and 3-year requirement increases applicant competition.
BI, Power BI, Excel and CRM administration skills are highly transferable across industries.
Explicit 3-year CRM admin requirement plus Power BI programming and BI tools enforces strict candidate filters.
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Manage EMEA Customer Care data analysis and reporting to measure and track performance across direct and indirect markets.
Identify trends, anticipate risks and opportunities, and provide actionable insights to department leaders.
Improve current data capture and analysis processes within CRM and Power BI to enhance KPI management accuracy and visibility.
Expertise in Excel and Power BI with programming skills.
CRM system proficiency at Administrator level or above; evidenced by company certificate or minimum 3 years hands-on experience.
Bachelor’s degree in business, computer science, data analytics, statistics, or a related field.
Fluent English language skills.
Experienced in handling large datasets with strong data management and quality assurance focus.
Capable of translating business/customer problems into data-driven solutions using advanced analysis and visualization.
Comfortable communicating complex data insights to both technical and non-technical stakeholders in a fast-paced environment.