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Mid-tier global brand plus generalist service role in Bangalore with broad requirements increases applicant competition.
Service management skills transfer across industries but prefer IT/service delivery experience, creating moderate sensitivity.
Explicit 6+ years requirement and proven service/program management experience create strict shortlisting filters.
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Monitor service quality and ensure adherence to SLAs and KPIs.
Support day-to-day service management operations, including coordination of client requests and resolution of service incidents.
Assist with process improvements, service documentation maintenance, and generation of service reports.
Bachelor's degree or equivalent experience.
Minimum 6 years relevant work experience with at least 2 years in a similar role.
Experience in Service and Program Management.
Proficiency in strategic planning, team leadership, and performance management.
Experienced in managing service delivery within structured SLAs and client-facing environments.
Capable of supporting both operational and process improvement initiatives effectively.
Holds or is interested in certifications like PMP or ITIL to enhance program management capabilities.