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Tier-1 bank, Pune metro, and sought-after SRE/cloud skills create moderate candidate competition.
Core SRE, cloud, and monitoring skills are transferable, though banking AFC domain increases specificity.
Explicit 7-12 years plus mandatory scripting, RHEL, automation, and L2 leadership indicates high strictness.
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Provide hands-on L2 technical support and lead resolution of production issues for multiple AFC business applications.
Manage regional L2 and vendor support teams, ensuring operational processes and application stability KPIs/SLA adherence.
Drive service resilience through SRE principles, root cause analysis, stakeholder communication, and mentoring of junior team members.
7-12 years of IT application support experience, preferably with team lead responsibilities.
Bachelor’s degree in Computer Science / IT-related discipline or equivalent experience.
Experience managing vendor teams providing 24x7 support and working across global time zones (APAC and EMEA shifts).
Strong Linux (RHEL) skills, shell/Ansible scripting, knowledge of monitoring tools (e.g., Elastic Search, Grafana, Prometheus), database exposure (Oracle, MS SQL, PostgreSQL, Big Query). ITIL v3 certification preferred.
Experienced leader in L2 application support within financial services or investment banking environments.
Strong operational focus on incident, change, and problem management using ITIL, DevOps, or SRE methodologies.
Technical expertise in cloud platforms (preferably GCP), automation scripting, monitoring, and driving process improvements across multi-stakeholder teams.