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Common early-mid CS ops role, metro NCR location and 2–5 year range increase competition.
Customer-success operations skills readily transfer across industries.
Explicit 2–5 years plus SAP/IFS and Excel requirements impose moderate candidate filtering.
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Execute and support end-to-end customer success operations including proposals, renewals, contracts, ensuring accuracy and compliance.
Manage data integrity in enterprise systems (e.g., SAP, IFS), generate reports, and maintain process health through monitoring and follow-ups.
Collaborate cross-functionally with regional, domestic, and global teams to ensure smooth process execution and support audits and quality compliance.
Bachelor’s degree in Business, Commerce, Operations, or related field.
2–5 years experience in Customer Success Support, Proposal Operations, Sales Operations, or Commercial Operations.
Strong Microsoft Excel skills for data analysis; experience with global or regional team support preferred.
Work Location Requirement: Hybrid policy requiring presence in Rockwell office at least Mondays, Tuesdays, and Thursdays.
Experienced in operational execution within customer success or sales support functions involving proposals and contract management.
Comfortable managing data accuracy, reporting, and process compliance in complex enterprise environments.
Able to coordinate with diverse stakeholders globally and contribute to continuous process improvements and audit readiness.