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Tier-1 brand, popular program manager title, mid-level experience, metro location, and broad skills increase candidate competition.
Skills in program management and vendor quality are transferable across industries but favor BPO/Sales experience.
Explicit 5+ years, vendor/BPO and sales/support experience requirements create moderately strict filters.
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Lead and own the quality operating model and strategy across global GTM Vendor Solutions programs supporting Sales and Support.
Manage third-party quality assurance vendor partnerships, establishing performance standards, accountability, and driving continuous improvement.
Analyze quality and operational data to provide actionable insights, influence stakeholders, and improve customer and business outcomes.
5+ years experience in Program Management, Quality, Operations, Vendor Management, or related field.
2+ years experience managing external vendors, BPOs, or third-party operational partners.
Experience in Sales, Customer Support, Customer Success, or other customer-facing operational environment.
Work Experience Required: 5+ years in relevant functions as stated in the JD.
Experienced managing complex, cross-functional, global programs involving external vendors and internal stakeholders in Sales/Support environments.
Strong analytical skills to translate quality and operational metrics into business insights and recommendations.
Proven ability to influence senior leaders and hold internal and external partners accountable while maintaining collaborative relationships.