





Tier-1 employer and metro location increase competition, while niche ServiceNow certification requirement limits applicant pool.
Platform-specific ServiceNow and core-workflow expertise transfers across industries but requires specialized product experience.
Mandatory 5+ years ServiceNow experience and required certifications within 90 days make screening highly selective.
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Lead design and implementation of ServiceNow Core Business Workflow solutions accelerating adoption and driving business outcomes.
Manage technical delivery streams across large engagements and diverse teams, including customers, partners, and junior members.
Architect best-practice, scalable solutions, conduct workshops, create user stories and deliverables, and ensure technical quality and testing.
Minimum 5 years hands-on experience configuring and developing ServiceNow or equivalent solutions in domains like HR, Legal, or Workplace.
ServiceNow Certifications required or to be achieved within 90 days: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in HR/Workplace/Legal.
Must accommodate up to 30% travel and adjusted working hours for APAC customer support.
Work Experience Required: Minimum 5 years relevant experience in ServiceNow or equivalent solutions.
Experienced in Core Business Workflows domains such as HRSD, WSD, LSD, or FSC with demonstrated leadership in design and build.
Skilled at engaging technical and business stakeholders to design end-to-end solutions and simplifying complex technical concepts.
Technically proficient in web technologies, SaaS, Agile methodologies, and experienced in integrating AI into workflows or decision-making.