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Tier-1 brand, Bangalore metro, and an entry-level visible networking role drives high candidate competition.
Networking and ITSM skills are broadly transferable across industries, so background fit sensitivity is low.
Requires specific networking technologies and ITSM discipline but has no explicit years or mandatory certifications.
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Provide managed services by monitoring and maintaining client IT infrastructure to ensure operational continuity.
Investigate, resolve, and escalate first-line technical incidents, following approved procedures and using ITSM tools.
Support maintenance activities, optimize processes through automation opportunities, and contribute to project and disaster recovery tasks as needed.
Bachelor’s degree in information technology, computing, or equivalent experience.
Basic understanding of networking technologies such as Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASR and ISR routers, Cisco ACS, ISE, Meraki switches, and routing protocols (BGP, OSPF, EIGRP).
Proficiency in ITSM tools and processes with strong ticket handling discipline.
Work Experience Required: Not explicitly mentioned in the JD.
Entry-level candidate comfortable working with client IT infrastructure monitoring and incident management in a hybrid work environment.
Disciplined and prompt in following Standard Operating Procedures (SOPs) with ability to resolve tickets using knowledge articles.
Client-focused with good communication skills across diverse cultures and resilience under pressure.