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Tier-1 brand, Bengaluru metro, and common entry-level networking role increase applicant competition.
Core networking skills are transferable, but managed-services processes and vendor tech make some domain specificity.
Bachelor's degree and vendor-specific networking knowledge required, but entry-level role relaxes strict years filter.
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Provide managed services ensuring operational continuity of clients' IT infrastructure by monitoring systems and resolving incidents proactively.
Handle first-line incident investigation, request fulfillment, and execute maintenance tasks such as patching and configuration changes as per SOPs.
Identify opportunities for optimization including automation, support project and disaster recovery activities, and ensure knowledge sharing and efficient escalation when necessary.
Basic understanding of networking technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols BGP, OSPF, EIGRP.
Bachelor’s degree in Information Technology, Computing or equivalent experience.
Proficiency in using ITSM tools and adherence to ITSM processes.
Work Experience Required: Not explicitly mentioned in the JD.
Capable of disciplined, prompt handling of tickets according to defined SOPs, aiming to resolve maximum incidents using existing knowledge resources.
Comfortable working in hybrid environment and across diverse cultures with good communication and active listening skills.
Able to adapt to dynamic environments and demonstrate strong planning abilities, resilience under pressure, and a client-focused mindset.